Reduce downtime
Prevent financial loss and reputational damage

Globally recognised
From the creators of the Best Practice IT Major Incident Management

New tools & knowledge
Improve collaboration, leadership and continual improvement

Digital Certification in Best Practice IT Major Incident Management™

Now, thanks to our latest innovation, the Major Incident E-Learning Platform – MIM Cloud Academy TM – you can become digitally certified in Best Practice IT Major Incident Management®.

The MIM Cloud Academy’s™ video-based online learning platform makes it easy for busy professionals to train, learn and develop important skills, at your own pace, wherever you are in the world.

Enjoy 40+ bite-sized videos and exercises covering leadership theory, emotional intelligence, communication skills, Major Incident process and procedures, as well as the MIM® continual service improvement methodology.

Competencies.

4
Core

8
Technical

10
Behavioural

The Digital training and certification is based on the framework of the renowned Best Practice IT Major Incident Management® training.

The Digital Certification programme provides more than just process and policies. It includes clear guidance on the competencies, knowledge and behaviours that are necessary for practical learning transfer and for individuals to successfully achieve certification.

MIM® covers in depth leadership skills that are a critical component of effective major incident management.

The Digital Certificate in Best Practice IT Major Incident Management® is by no means essential for a career in Major Incident Management, but many employers are now looking for candidates with qualifications as proof of their experience and commitment to the profession. The certification demonstrates to current and future employers that you have both undertook and understood the training and can apply these skills and behaviours to the highest standards in order to thrive in your role and MIM career.

Leadership Modules.

The best Major Incident Managers are true leaders.

To ensure that we create the best Major Incident Managers in the world, our digital training and certification also supports the development of professional leadership skills.

You will learn and utilise the latest tools and techniques in psychometric profiling within a professional environment, communication, delegation, conflict management, effective decision making, dealing with ambiguity, and stakeholder management.

We create the best Major Incident Managers in the world.

Trusted by leading companies.




01 Process

02 People

03 Tools

04 Continual Improvement

Course Modules.

01: Process

  • An Introduction to Best Practice IT Major Incident Management
  • Principles of Major Incident Management
  • Core Concepts
  • Stakeholders
  • Communication
  • Types of Major Incident Management Models
  • Roles and Responsibilities
  • Three Phases of a Major Incident
  • Initial 15 Minutes Detail
  • Post 15 Minutes Detail
  • Resolution Detail
  • Metrics for Major Incident Management

 

02: People

Psychometric Profiling

  • An Introduction to Psychometric Profiles and How To Use Them in Major Incident Management
  • Your Work Style
  • Your Communication Style
  • Your Team Style
  • Your Leadership Style
  • Your Conflict Style
  • How Stress Impacts You
  • Your Approach to Change

Leadership

  • Management vs. Leadership
  • Direct vs. Indirect Leadership
  • Situational Leadership
  • Team and Individual Motivation
  • Designing and Delivering Presentations
  • Delegating
  • Coaching
  • Fostering a Collaboration Culture
  • Organisational Change

Emotional intelligence

  • Management of Self
  • Empathy
  • Relationship Management
  • Adapting Styles to Situations

Persuading and influencing

  • Responding Rather Than Reacting
  • Assertiveness
  • Questioning Skills
  • Listening Skills
  • Five Methods of Conflict Management
  • Stakeholder Management
  • Personal vs. Positional Power
  • Bias

Problem Solving

  • Visioning
  • Empowering Others
  • Critical Thinking
  • Analysis

 

03: Tools

  • Major Incident Management Tools

 

04: Continual Improvement

MIM Stakeholder experience methodology™

  • Purpose
  • The Process
  • Stakeholder Empathy Mapping
  • Current Process Mapping
  • Future State Mapping
  • Gap Analysis
  • Opportunity Identification
  • Future Major Incident Service Core Values Planning
  • Implementation and Activation
  • Examples
  • Templates and Tools

 

Multiple choice exam

Following the completion of the course you will take a multiple choice exam.

 

Please note: you will have 12 months access to complete your course.

 





Your Trainers.



Diana Burhala

MIM Facilitator



Alison Cassidy

MIM Facilitator




Donna Latin

MIM Facilitator



Adam Norman

MIM Facilitator / CEO, founder



Watch a sample from the course.


Sample 1: five styles of Conflict Management

Sample 2: An intro to MIM Continual Improvement

Sample 3: Intro to Personal Brand


Digital Certification in Best Practice IT Major Incident Management.

Digital Training & Certification in Best Practice IT Major Incident Management on the MIM Cloud Academy.

We limit enrolment to 100 places at a time, to ensure the highest levels of personal service during your learning experience.

Paying for your course yourself? You can spread the cost of your training over time, interest- free, to suit your individual needs. Contact one of the team to learn more.

Sold out

 

Got questions? Need help? Contact one of the team, we're here to help.

info@majorincidentmanagement.com

+44 (0) 121 629 0840

 

Did you know: Employers can now verify the validity of MIM® Certification through the MIM® Global Certification Register™.


 

Testimonials

Dr Pamela Stoodley

Major Incident Manager at Spark (New Zealand)

"Thank you so much, I really loved the material and enjoyed this experience. The workshop on Continual Improvement was brilliant."

 

Jerome Knoepffler

Major Incident Manager at Lombard Odier (Luxembourg)

"As a MIM it can be really difficult to have the time to take a course, the eLearning was perfect to fit it in when I could. The course was really interesting, particularly the psychology and leadership sections. The content was extremely engaging and useful to my development. Excellent."

 

Kamlesh Miyan

Manager, Service Desk & Major Incident at Tech Mahindra (Sweden)

"The MIM® Team has done a remarkable job with the MIM Cloud Academy"

 

Amelia Meneses
Service Manager at Fujitsu
 
"The psychometric profiling section made me understand why we have certain reactions by teams, stakeholder and customers, and helped us to change the way we engage, communicate and ultimately improve relationships. I also loved the approach of the continual improvement section, the MIM® Stakeholder Experience™ methodology and it's design thinking approach was so useful, and we can see how to get enhanced control of all of the people, process and tools.”