About us.

MIM® (Official Major Incident Management®) is the professional body dedicated to developing, managing and delivering our qualifications in Best Practice IT Major Incident Management®.

We work with leading organisations around the world to support and develop their people, processes and tools.

More recently we connect the global IT Major Incident Management professional community through our MIM Virtual Expos and bring the latest in information and news through the MIM® official podcast™.



We create the best Major Incident Managers in the world.

Where we operate.

Our team operates globally and serves companies and their professionals across Europe, Asia, United States and Oceania.

Our headquarters are based in the United Kingdom.

Leadership Team.

Emily Davies, Operations Director

Adam Norman, CEO & Founder

The MIM® Board of Excellence

Learn more about the professionals from the community world who serve on the MIM® Board of Excellence™. They are dedicated to upholding the Global Best Practice in IT Major Incident Management® standards, and the continual evolution of Major Incident Management for the benefit of the entire industry.

Learn more >

Our mission.

Our mission is to create the best Major Incident Managers in the world. Our entire focus is to empower, support and evolve IT Major Incident Management.

Our values.

01 Innovation. 

Providing the global framework for the Major Incident industry requires unrivalled vision, innovation and execution. We believe in asking why and we never settle — we always strive for excellence and are unconstrained by the way things have always been done.

02 Always deliver value.

From our services, to our relationships, to the content we produce, we focus on creating real value for our customer’s and the industry — every day, in everything we do.

03 Good enough isn't enough. 

Being good is where we start, not where we finish.

This requires a willingness to take risks, to constantly learn and evolve, and the continual pursuit of excellence.

04 Extreme ownership.

We are accountable for ourselves. Every employee has the power to make our company, relationships, team and customer experience incredible.

MIM Labs™

MIM Labs™ is where our entire team dedicates a portion of their time to identify, create and utilise innovations that can support the Major Incident Management community.

So far MIM Labs™ has been responsible for the renowned Major Incident Stakeholder Experience Continual Improvement Methodology and the MIM Cloud Academy™.

There are usually about 5-10 innovation projects being assessed and developed at any one time.

1% of our profits to GOSH.

We believe that it is important to support charities that are close to our hearts. Which is why we are committed to donating 1% of our annual profits to Great Ormond Street Hospital.