In this short video, we take a look at what emotional intelligence (sometimes referred to as EI) is and why it matters for Major Incident Managers. We explain some of the great qualities leaders demonstrate through emotional intelligence.
Emotional intelligence is a key component of great leadership. It is impossible to build and maintain great relationships without it.
This video has been taken from our MIM® Cloud Academy and the Best Practice IT Major Incident Management Digital Training and Certification™: https://www.mimcloudacademy.com/