Leadership — Major Incident Training RSS

Learn about the core principles for Major Incident Management from our Global Best Practice in IT Major Incident Management™.

Learn about psychometric profiling and why it matters to Major Incident Management. In the Best Practice in IT Major Incident Management, we teach psychometric profiling to enable better leadership, maximise collaboration and reduce the major incident mean time to resolution (MI MTTR).

In this short video, we take a look at what emotional intelligence (sometimes referred to as EI) is and why it matters for Major Incident Managers. We explain some of the great qualities leaders demonstrate through emotional intelligence.

In this short video, we look at personal brand for Major Incident Managers. We explore what it is and why it matters. Your personal brand is vital to your success as a Major Incident Manager.

Psychometric profiling is just one of the tools taught in the Best Practice IT Major Incident Management. We use the DiSC® methodology to help Major Incident Managers lead better, maximise collaboration and reduce downtime.