Learn about psychometric profiling and why it matters to Major Incident Management. In the Best Practice in IT Major Incident Management, we teach psychometric profiling to enable better leadership, maximise collaboration and reduce the major incident mean time to resolution (MI MTTR).
In this short video, we take a look at what emotional intelligence (sometimes referred to as EI) is and why it matters for Major Incident Managers. We explain some of the great qualities leaders demonstrate through emotional intelligence.
Psychometric profiling is just one of the tools taught in the Best Practice IT Major Incident Management. We use the DiSC® methodology to help Major Incident Managers lead better, maximise collaboration and reduce downtime.