Leadership — Major Incident Management Training RSS

Learn about the core principles for Major Incident Management from our Global Best Practice in IT Major Incident Management™.

In this short video, we take a look at what emotional intelligence (sometimes referred to as EI) is and why it matters for Major Incident Managers. We explain some of the great qualities leaders demonstrate through emotional intelligence.

In this short video, we look at personal brand for Major Incident Managers. We explore what it is and why it matters. Your personal brand is vital to your success as a Major Incident Manager.

Psychometric profiling is just one of the tools taught in the Best Practice IT Major Incident Management. We use the DiSC® methodology to help Major Incident Managers lead better, maximise collaboration and reduce downtime.

Learn about why Major Incident Managers need to utilize psychometric profiling to become better leaders and communicators. Explore the Conscientiousness (C) style from the famous DiSC® methodology.