An introduction to DiSC for Major Incident Management

 DiSC® is the leading personal assessment tool used by over 1 million people every year to improve work productivity, teamwork and communication.

Personality assessments are one part of Psychometric profiling is just one of the tools taught in the Best Practice IT Major Incident Management Training and Certifications at

What is DiSC®?

The DiSC profile, published by Wiley, is a non-judgmental tool used for discussion of people's behavioural differences. When you participate in one of the Best Practice IT Major Incident Management Training programmes, you will complete a series of questions prior to beginning programme. This will produce a detailed report about your personality and behaviour and you will receive advice related to working with people of other styles.

The DiSC® model provides a useful, common language that people can use to better understand themselves and to adapt their behaviours to others — for Major Incident Management this applies when working within a team, whilst leading Technical Resolving Groups, managing stakeholders, engaging with End Users, and customers. Ultimately this means better relationships and more effective collaboration, which leads to faster resolutions.

DiSC profiles help you and your IT Operation:

  • Increase your self-knowledge: understand how you respond to conflict, what motivates you, what causes you stress, and how you solve problems.
  • To lead in a more considered way, whilst also improving relationships.
  • Improve working relationships by recognizing the communication needs of others.
  • Facilitate better teamwork and teach productive conflict.
  • Develop stronger skills by identifying and responding to others styles.
  • Manage more effectively by understanding the dispositions and priorities of stakeholders and team members.

What does DiSC stand for?

D stands for Dominance

Person places emphasis on accomplishing results, the bottom line, and confidence 

  • Sees the big picture
  • Can be blunt
  • Accepts challenges
  • Gets straight to the point
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I stands for Influence

Person places emphasis on influencing or persuading others, openness, relationships

  • Shows enthusiasm
  • Is optimistic
  • Likes to collaborate
  • Dislikes being ignored
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S stands for Steadiness

Person places emphasis on cooperation, sincerity, dependability

  • Doesn't like to be rushed
  • Calm manner
  • Calm approach
  • Supportive actions

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C stands for Conscientiousness

Person places emphasis on quality and accuracy, expertise, competency

  • Enjoys independence
  • Objective reasoning
  • Wants the details
  • Fears being wrong

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MIM® is the professional body dedicated to serving global Major Incident Management professionals and their companies. 

We create the best Major Incident Managers in the world.

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