In this short video, we explain the 5 styles of conflict management for Major Incident Managers.
It is extremely useful to know each style and in which situations to use them. It is also powerful to understand your personality type and which styles you naturally use in conflict - and the positives and negative relationship outcomes of these.
The objective is always to maximise collaboration and thus ensure faster major incident resolution times.
This video has been taken from our MIM® Cloud Academy and the Best Practice IT Major Incident Management Digital Training and Certification™: https://www.mimcloudacademy.com/